• Account Settings
  • How do I change the phone number on my account?
  • Why is my account suspended?
  • How do I turn off text message and push notifications?
  • Why am I not receiving your emails?
  • How do I add, change or remove a delivery address?
  • How do I reset my password?
  • How do I change the phone number on my account?

    Note: We currently support domestic phone numbers, not international.

    1. Go to delivery.wholefoodsmarket.com and make sure you’re logged in
    2. At the top right, click Account
    3. Click Your Account
    4. Click Account on the left
    5. In the PERSONAL INFORMATION section, click Change
    6. Enter the correct phone number and click Save Account Information
  • Why is my account suspended?

    If your account seems to be suspended, it probably requires additional verification.This suspension of your account is a security measure. and the suspension may be temporary or permanent. As a result, you'll be unable to place an order.

    Please contact us at help@instacart.com as we're happy to provide an update.

  • How do I turn off text message and push notifications?

    If there are changes to your order you will be contacted by us, but you can choose not to receive texts or push notifications from us about your order. To stop text message (SMS) and push notifications about the status of your order:

    On a computer

    1. Go to www.instacart.com and make sure you’re logged in
    2. At the top right, click Account
    3. Click Your Account
    4. Click Notifications
    5. Deselect Send a push notification and Send an SMS message as desired

     On the iPhone or iPad app

    1. Touch the account icon at the top left (it looks like a face in a white circle)
    2. Touch your name at the top of the screen
    3. Touch Notifications
    4. Deselect Send a push notification and Send an SMS message as desired

    On the Android phone or tablet app

    1. Touch the list icon at the top left (it looks like three white horizontal lines)
    2. Touch Account
    3. Touch My Account
    4. Deselect Send a push notification and Send an SMS message as desired
  • Why am I not receiving your emails?

    If you’re not receiving emails about Whole Foods deliveries, please check your email account’s “Spam” or “Junk” folders to ensure the message was not filtered or flagged incorrectly.

    If you don’t find emails from us there, please check your Notifications settings here (must be on a computer):

    1. Go to delivery.wholefoodsmarket.com and make sure you’re logged in
    2. At the top right, click Account
    3. Click Your Account
    4. Click Notifications
    5. Select the type of emails you wish to receive

    If you’ve checked these and you are still not receiving messages from us, please contact us at help@instacart.com for further assistance.

  • How do I add, change or remove a delivery address?

    Important: If you have an order in progress right now and you know the delivery address is incorrect, make sure the correct address is on your account already and contact Customer Happiness immediately at help@instacart.com.

    To change an address:

    1. Go to delivery.wholefoodsmarket.com and make sure you’re logged in
    2. At the top right, click Account
    3. Click Your Account
    4. Click Addresses
    5. Click the address you want to change
    6. Make the changes and click Save Address

    To add a new address:

    1. Go to delivery.wholefoodsmarket.com and make sure you’re logged in
    2. At the top right, click Account
    3. Click Your Account
    4. Click Addresses
    5. Click New Delivery Address
    6. Enter the address and click Save Address

    To remove an address:

    1. Go to delivery.wholefoodsmarket.com and make sure you’re logged in
    2. At the top right, click Account
    3. Click Your Account
    4. Click Addresses
    5. Click the address you want to remove
    6. Click Delete Address
  • How do I reset my password?

    To reset your password, please find "Forgot your password?" on the login page and click Reset it. Enter your email address and we'll send you a reset email confirmation which will direct you to change your password within a few minutes.

    Tip: Please make sure to check your junk/spam folder just in case it snuck in there. If you still can’t reset your password, please email us at help@instacart.com as we're happy to investigate.